Frequently Asked Questions
Everything you need to know about shopping with STAUD.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition with all tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
When will my order ship?
Standard orders are typically processed and shipped within 2-3 business days. Once your order has left our warehouse, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and the weight of your order.
How do I care for my STAUD handbags?
To maintain the quality of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend storing your item in its provided dust bag when not in use and using a specialized leather cleaner for minor spots.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to modify or cancel an order once it has been confirmed. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and interest-free installment payments via Affirm.